Tour Cancellation Policy
Because we pay our local partners fairly for their time, we require a minimum of 4 tour participants to run a tour. In the event that a tour has fewer than 4 participants, we will contact you to reschedule or refund your tour.
Customers will also receive a full refund in case Human Connections cancels a tour due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation.
No-shows will be charged the full price. If you cancel at least 7 days before the scheduled departure date, there is no cancellation fee. If you cancel between 3 and 6 days of the scheduled departure date, there is a cancellation fee of 50 percent. If you cancel within 2 days of the scheduled departure date, no refund can be given.
Please check your email at least 24 hours before your tour to receive last-minute information.